Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Saw Swee Hock Centre, we believe that casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and only with money you can afford to lose.

If you find yourself struggling to control your gambling habits, help is available and support is just a click away.

Age Verification

All UK gambling operators must ensure that players are at least 18 years of age or the legal gambling age in their jurisdiction. We take age verification seriously and reserve the right to request proof of identity and age from all players.

If you are under the legal gambling age, please do not attempt to access gambling services. Gambling under the legal age is illegal and can cause serious harm.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of these warning signs in your behaviour, it may be time to seek help:

• Chasing Losses: Continuing to gamble to try to recover money you have lost
• Hiding Gambling Activity: Concealing the extent of your gambling from friends or family
• Loss of Control: Unable to stick to limits or stop when you intended to
• Increased Spending: Needing to gamble with larger amounts to achieve the same excitement
• Neglecting Responsibilities: Missing work, school, or important commitments due to gambling
• Financial Problems: Borrowing money to gamble or gambling with money needed for essentials
• Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Lying About Gambling: Dishonesty with loved ones about gambling habits or losses
• Using Gambling to Escape: Gambling to cope with stress, anxiety, or emotional problems

If you recognise these signs, please take action and reach out to a support service immediately.

Self-Help Tools & Player Protections

Most UK-licensed casinos provide tools to help you maintain control of your gambling. These tools include:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Cap the amount of money you are willing to lose within a set timeframe
• Betting Limits: Restrict the maximum stake size for individual bets or sessions
• Reality Checks: Receive regular notifications during gaming sessions to check on your playing time and spending
• Time Limits: Set session duration limits to prevent extended play
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing the casino
• Account Suspension: Pause your account for a cooling-off period

We strongly encourage you to use these tools if you feel your gambling is becoming problematic. Contact our customer support team to activate any of these protective measures on your account.

Get Help: Support Organizations for Problem Gambling

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:

United Kingdom

• GamCare - Free counselling, support groups, and resources for problem gambling. Phone: 0808 8020 133
• GamStop - National self-exclusion scheme allowing you to exclude yourself from all UK-licensed online gambling operators
• National Problem Gambling Clinic - NHS treatment service for gambling addiction

International Support Services

• Gambling Help Online (Australia) - Free counselling and support services
• Responsible Gambling Council (Canada) - Information and resources for problem gambling
• National Council on Problem Gambling (US) - Resources and helpline support
• Bundeszentrale für gesundheitliche Aufklärung (BZgA) (Germany) - German health authority providing gambling addiction support

If You Have a Problem, Seek Help Today

Problem gambling is a treatable condition, and you are not alone. Reaching out for help is a sign of strength, not weakness. Whether you're experiencing difficulties yourself or concerned about someone else, support services are available 24/7.

Remember: Gambling should be fun and entertaining. If it has become a problem, there is no shame in asking for help. Contact GamCare, GamStop, or your healthcare provider today.

Your wellbeing is our priority. Please gamble responsibly.